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Privacy Policy for Blue Gum Pilates App

Effective Date:5/01/2025
Last Updated: 12/09/2025

Thank you for using Blue Gum Pilates (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use the Blue Gum Pilates mobile application and related services.

By downloading, accessing, or using the Blue Gum Pilates app, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services, and to ensure your safety during classes.

a) Personal Information You Provide

When you sign up or use the app, you may provide:

  • Full name

  • Email address

  • Phone number

  • Emergency contact details

  • Health waiver responses (e.g., injuries, medical conditions)

  • Class bookings and attendance records

Note: Health and emergency details are optional but recommended for your safety. They are only used if absolutely necessary in case of an emergency (see Section 3).

b) Automatically Collected Information

When using the app, we may automatically collect:

  • Device information (model, operating system, unique ID)

  • IP address

  • App version and usage behavior (e.g., screens visited)

  • Location data (only if you grant permission)

  • Crash reports and diagnostics

2. How We Use Your Information

We only use your information for essential functions related to the operation of the app and the safety of our members.

a) Service and App Operations

  • To manage your profile and account

  • To allow you to book, reschedule, and cancel Pilates classes

  • To send you class confirmations, reminders, and updates

  • To store your class history for personal tracking and reporting

b) Emergency Use and Health Safety

  • If you have provided emergency contact information, we will only use it in the case of a medical or safety emergency during a class

  • If you have completed a health waiver, this information is accessed only by authorised staff and only if it’s needed to respond to a medical issue or injury

  • This data is not shared with any third parties and not used for marketing or analytics purposes

c) Communication and Customer Support

  • To respond to your inquiries or support requests

  • To contact you regarding changes to your class, policy updates, or app improvements

Note: We do not send promotional emails or SMS unless you explicitly opt-in.

3. Sharing of Information

We do not sell or rent your personal information. Your data may be shared in limited circumstances:

a) With Trusted Service Providers

We use third-party partners to help operate the app (e.g., cloud hosting, payment processing). These services are contractually bound to protect your data and use it only as instructed by us.

b) For Legal Compliance or Safety

We may disclose your information if:

  • Required by law, court order, or government request

  • Necessary to protect the safety of you or others (e.g., in emergencies)

c) Business Transfers

In the case of a merger or business restructuring, your information may be transferred as part of that process. You will be notified of any changes.

4. How We Protect Your Information

We implement technical and administrative safeguards to protect your data:

  • Secure servers and encrypted communication (SSL)

  • Password-protected staff access to health waivers and emergency data

  • Secure authentication in the app

  • Regular security updates and access logging

Despite our efforts, no system is completely secure. You are encouraged to protect your login credentials and device.

5. Data Retention

We retain your personal data only as long as necessary to:

  • Provide our services

  • Meet legal obligations (e.g., for record-keeping or liability)

  • Resolve disputes or enforce our policies

You can request account deletion at any time (see Section 8).

6. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from anyone under the age of 13. If we discover such data has been submitted, it will be deleted promptly.

7. Your Rights and Choices

Depending on your location and applicable laws (e.g., GDPR, CCPA), you may have the following rights:

  • Access – Request to see what data we hold about you

  • Correction – Ask us to update inaccurate information

  • Deletion – Ask us to delete your account and data

  • Data Portability – Request a copy of your data in a readable format

  • Withdraw Consent – Opt-out of communications or data processing

To make a request, please email us at: [Insert Contact Email]

8. How to Update or Delete Your Data

You may update your profile information or request account deletion through:

  • The app settings menu (if available)

  • By emailing us at: [Insert Contact Email]

Upon deletion, your data will be removed from our active systems. Some data may be retained for legal or safety purposes (e.g., incident reports or signed waivers).

9. Third-Party Services

Our app may include links or integrations with third-party services (e.g., Stripe, Google Maps, scheduling software). These services are governed by their own privacy policies. We encourage you to review their terms before using them.

10. Location Data

We may request access to your device’s location to help you find nearby classes or studios. This is completely optional, and you can control permissions in your phone’s settings at any time.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If changes are made:

  • We will update the “Effective Date” at the top

  • We may notify you via app alert or email for significant changes

  • Continued use of the app implies your acceptance of the revised policy

12. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or our data practices, please contact us:

Blue Gum Pilates
Email: bluegumpilates@outlook.com
Website: www.bluegumpilates-millicent.com
 

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